is a partial listing of our most popular training seminars.
Customized seminars on related subjects tailored to your
organization's specific needs can also be arranged on request.
Management (Basic) Seminar (2 days).
create a 4-part plan for any work or personal project and
develop their innate abilities to work with anyone, in or out of
your organization, on projects. The seminar is compatible with any
software program or methodology, as well as with any
Project Management Institute (PMI) or Project Management
Professional (PMP) approach. Seminar attendees develop skills in
working with graphic project management tools and techniques
(such as Work Breakdown Structures (WBSs) and Networks) to make
project meetings and communications far more
Management (Advanced) Seminar
create a 7-part plan for any work or personal project. They will
also develop skills in advanced project management techniques
such as risk analyses, time estimating, discretionary and
non-discretionary time differences, and project management
software selection. Attendees will also present a 7-part project
plan to a customer audience and develop skills in ways to
achieve a "go" from top management to proceed with
Seminar (2 days). Attendees
will learn skills and techniques to improve a system or process
(improve quality or reduce waste, time or cost). They will also
learn ways to better understand the nature of work and work
systems, the use of System Charts templates, as well as ways to
conduct Systems Studies. Emphasis is placed on how to use the 20
different charts used for systems work and how to conduct both
systems and project analyses. Attendees will also be able to
understand and apply Japanese systems terms and definitions to
their systems work.
Service Seminar (1 day). Attendees
will learn skills and techniques to improve the overall quality
and timeliness of customer service. They will also
learn ways to better understand both the "nuts and
bolts" as well as the human side of customer service
interactions and how to best handle different kinds of
customers. Emphasis is placed on specific
actions that can be taken to bring disappointed customers back into a state
of satisfaction. Attendees will also learn and practice a
variety of coping skills to successfully deal with even the most
Solving Seminar (2 days). Attendees
will learn how to attack and solve just about any structured
problem, and how to work with other people in a common way of
problem solving. The seminar places emphasis on developing the
use of common terminology as well as techniques for developing
systematic, rational, and verifiable solutions to both
organizational and manufacturing problems. Attendees will also
develop skills in ways to prevent potential problems from
killing solutions, as well as in developing common frameworks
for communicating problem solutions to upper management for
Listening Seminar (1/2 Day). Attendees
will learn how to recognize, minimize or avoid a number of
barriers to effective listening that often result in
organizational confusion and frustration. The seminar places
emphasis on understanding each individual's own listening
habits. Attendees will also develop skills in ways to change
those listening habits by introducing the tactful use of
questioning and feedback into their communications with others.
Seminar (Peter Drucker) (2 days).
develop skills in better understanding corporate structures
(stockholders to boards of directors) and how to better manage
people using management by objectives techniques. Emphasis is
placed on how to apply innovative techniques for new product
development as well as in establishing new business units.
Management Seminar (1/2 day or 1 day).
will learn techniques in how to get more done in less time, how
to have more time for sleep, reading, exercise, personal
relationships, as well as hobbies and other interests. Emphasis
is placed on developing ways to gain more control over your life
and how to enjoy life rather than be driven by it.